EMPLOYEE AWARENESS

ESSENTIAL TO THE TEAM

Learn how awareness is the key to change

Learn how to communicate effectively and resolve conflicts

It is one thing to call a group of individuals a team. It is another thing for that group of individuals to actually function as a team. Teamwork is the concept of people working together cooperatively. As a team player or manager, it is beneficial to learn about effective communication and conflict resolution.

EXCELLENCE IN CUSTOMER SERVICE

Learn how to improve emails, voicemails, and manners

Understand how your persona reflects the company

Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer.

THE MANY FACES OF HARASSMENT AND DISCRIMINATION

Learn about stereotypes, biases, and bullying

Lean to distinguish between legal and illegal behavior

It takes a lot of talent and a lot of work to build a successful company; and it only takes one person to take it apart brick by brick. Beware., There are employees who are attracted to a hostile work environment. If the work culture isn't abusive, they will manipulate and devalue the staff one by one.

RIGHT ATTITUDE, RIGHT RESULTS

Explore the origins of your mindsets and belief systems

Learn how thoughts and beliefs can limit opportunities

One narrator describes what qualities comprise the human structure while another narrator describes the structure for a successful business; thus we learn the many qualities that comprise a great employee and a successful organization.

SAFETY IN THE WORKPLACE

Learn safety questions to ask yourself when going to work

Learn how to be aware of your surroundings

Much like the traffic on your way to work, there are hidden dangers in the office that can have great impact. For the safety of yourself and others, it is important to be aware of your surroundings. The office building is not a sterile work environment.

THE UNFORTUNATE EFFECTS OF ANGER

Distinguish facts from myths about anger

Learn effective techniques to manage your anger

Uncontrolled anger and misplaced aggression are epidemic in this country. 77% of students are being bullied whether physically, mentally, or verbally. 71.5 million Americans are affected by bullying in the workplace. Rage in the home, in the office, on the roadway - human beings are an aggressive species.

THE UNFORTUNATE EFFECTS OF FEAR

Discover how fears are developed

Learn how a worker's fear affects the workplace

Fear. Even the word scares us. Horror films, ghost stories, the evening news - fear is all around us. For many, fear can paralyze and place great limits on living a fulfilled life. But did you know there is healthy fear and an unhealthy fear? The goal is not to get rid of fear because fear is a tool that can do good.

THE UNFORTUNATE EFFECTS OF LIES

Observe the history of lying and why we lie

Learn how lying affects relationships and your job

Since the dawn of mankind, to avoid confrontation or embarrassment, our ancestors had to learn how to cooperate. In order to survive, they found a powerful tool that would get results by conveying a false impression. They discovered lying. It's ironic. We value honesty yet we can be so sneaky.