ESSENTIAL TO THE TEAM
Learn the concept of teamwork
Separate facts from myths about teamwork
Learn how to resolve conflicts
It is one thing to call a group of individuals a team. It is another thing for that group of individuals to actually function as a team. Teamwork is the concept of people working together cooperatively. As a team player or manager, it is beneficial to learn about effective communication, conflict resolution, and how everyone is enriched from respect, support, and appreciation.
EXCELLENCE IN CUSTOMER SERVICE
Explore ways to handle difficult people
Learn how to improve the writing of emails
See how one's behavior reflects the company image
Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Also included: phone presentation, emails, faxes, manners.
THE MANY FACES OF HARASSMENT AND DISCRIMINATION
Learn about stereotypes, biases, and bullying
Learn to distinguish between legal and illegal behavior
Learn how to address harassment and discrimination at work
It takes a lot of talent and a lot of work to build a successful company; and it only takes one person to take it apart brick by brick. Beware., There are employees who are attracted to a hostile work environment. If the work culture isn't abusive, they will manipulate and devalue the staff one by one. They take what functions
and make it dysfunctional. Who hired this person? Who enabled this person?
RIGHT ATTITUDE, RIGHT RESULTS
Explore the origins of your mindsets and belief systems
Learn how thoughts and beliefs can limit opportunities
Observe the qualities of a great employee
One narrator describes what qualities comprise the human structure while another narrator describes the structure for a successful business; thus we learn the many qualities that comprise a great employee and a successful organization. See how an ambitious employee knows that learning business skills leads to economic prosperity. See how a sensitive employee is respectful of coworkers.
SAFETY IN THE WORKPLACE
Learn safety questions to ask yourself going to work
Learn the hidden dangers in the workplace
Learn how to be aware of your surroundings
Much like the traffic on your way to work, there are hidden dangers in the office that can have great impact. For the safety of yourself and others, it is important to be aware of your surroundings. The office building is not a sterile work environment. Common workplace hazards can be extra dangerous when you ignore them. If you don't have a safety program, start one. If you do have a safety program, enforce it.
THE UNFORTUNATE EFFECTS OF ANGER
Distinguish the facts from the myths about anger
Discover how anger can affect your health
Learn effective techniques to manage your anger
Uncontrolled anger and misplaced aggression are epidemic in this country. 77% of students are being bullied whether physically, mentally, or verbally. 71.5 million Americans are affected by bullying in the workplace. Rage in the home, in the office, on the roadway - human beings are an aggressive species. Why are we so angry?
THE UNFORTUNATE EFFECTS OF FEAR
Discover how fears are developed
Learn how a worker's fear affects the workplace
Explore ways and techniques to overcome fear
Fear. Even the word scares us. Horror films, ghost stories, the evening news - fear is all around us. For many, fear can paralyze and place great limits on living a fulfilled life. But did you know there is healthy fear and an unhealthy fear? The goal is not to get rid of fear because fear is a tool that can do good. The goal is to first acknowledge our fears and phobias, then learn ways to reduce and eventually eliminate these delusions.
THE UNFORTUNATE EFFECTS OF LIES
Observe the history of lying and why we lie
Learn how lying affects relationships and your job
Explore effective ways to eliminate the use of lying
Since the dawn of mankind, to avoid confrontation or embarrassment, our ancestors had to learn how to cooperate. In order to survive, they found a powerful tool that would get results by conveying a false impression. They discovered lying. It's ironic. We value honesty yet we can be so sneaky. We value truth yet lying is the number one reason people lose trust.