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BENEFITS OF GUILT
Learn how guilt sends an emotional warning
Learn the process of releasing guilt
The ability to feel guilty can be quite beneficial to yourself and the company. Though the feeling is unpleasant, it asks how our words and actions impact business and relationships. Unaddressed guilt
can create dis-ease within ourselves causing anger and resentment.
COMMUNICATING CLEARLY
Learn the power of communicating clearly
Learn how to handle opposing point-of-views
We all want to be heard but we should also want to understand. It is useful to clarify and verify ideas before communicating them to another. When conversing, be aware of your tone, your content, and your presentation. How you say things is as important of what you say.
CONFLICT AWARENESS
Learn how negative talk is toxic
Learn how to make the workplace pleasant
Poor communication at work could be exhausting and affect your emotional well-being. Negative talk is toxic and can destroy morale. But conflict, in and of itself, is not the problem. It is the tools we use to address the conflict and bring people together instead of tearing them apart.
CONFLICT RESOLUTION
Learn techniques to resolve conflicts
Learn the importance of respect
There is a conflict. What do you do? The action you take will either escalate or deescalate the situation. Learn the 10 steps to resolving a conflict with a win-win outcome. And sometimes an agreement cannot be reached and you have to let go and respectfully agree to disagree.
CONSUMER BEHAVIORS
Learn what displeases customers
Learn the potential for increasing profits
With an estimated six trillion available for purchasing worldwide, companies should pay attention to consumer behaviors. The probability of selling to a new prospect is 5-20%. Price is the not main incentive for consumers, it is the quality of service.
CUSTOMER SERVICE
Learn the basics of good service
Learn the importance of follow-up
The customer service team is the face of your company. To retain quality service, they convey up-to-date knowledge in a friendly and sincere manner. It is essential to cultivate a culture of cooperation and collaboration whereby current information is aggregated in a centralized system.
DEALING WITH COMPLAINING
Learn how to understand the person complaining
Learn how to support yourself
The footsteps of a chronic complainer coming toward you could cause stress. It is important to learn ways to handle an uncomfortable situation. Support yourself by knowing who you not responsible for fixing someone else and do not let their negative reality become your reality.
EMPLOYEE ENGAGEMENT
Experience a fun social exercise
Learn the importance of communication skills
Developing good communication skills and having people comfortable in your presence is the key to getting alone with others. Employees greatly benefit from being respected, important, and relevant. And it takes interaction to build trust. Have fun getting to know your team.
EMPOWER YOURSELF
Show your manager how you are able and intelligent
Show your manager how you can make the right decisions
Empowerment tells the employee they are able, intelligent, and trusted to make the right decisions about tasks, priorities, and deadlines. Greater autonomy improves confidence, morale and quality, stimulates ideas, and brings more innovation to the workplace.
GOSSIP AND THE GRAPEVINE
Learn positive gossip from negative gossip
Learn civil ways of communicating
Gossip can be positive. Unfortunately, gossip is often negative and perpetuates unnecessary drama, strains relationships, and undermines the organization. Negative gossip especially flourishes in toxic work environments and can encourage excellent workers to look for a better job.
HOW TO WAKE UP YOUR BODY
Learn techniques to wake up your body
Learn how to think positive thoughts
Did you know only 1 in 10 people is a true morning person? And it does not help if you are chronically tired due to a poor diet, staying up too late, too much or too little exercise, alcohol abuse, or sleeping habits. Waking up each day can be a challenge. Here are wonderful suggestions.
HOW TO WAKE UP YOUR BRAIN
Learn how to perk up at work
Customize techniques that work for you
Do you have a hard time waking up your brain? Between home and work, you have a busy life. First, consider your daily habits, diet, exercise, and thoughts. Second, implement the suggested techniques either at home or at work to stimulate your brain.
IMPROVEMENTS THROUGH CHANGE
Learn how you feel about change
Learn the benefits of change
When managers mention the word "change" what comes to mind? Dread? Fear? Perhaps, you should consider thinking of the benefits of change in the workplace. We can think of eight just off the top of our head. Once you hear them, we think you may have a new feeling about change.
IMPROVING SELF-ESTEEM
Learn how building self-esteem is internal
Learn how self-esteem fulfills itself
Low self-esteem is a self-fulfilling prophecy - but so is confidence. Thinking well of yourself brings internal comfort and happiness and improves company relationships. Building self-esteem is an internal process and takes commitment and effort. The good news is that you're in control.
IT SECURITY
Learn how IT security involves all employees
Learn 10 essential prevention measures
Security isn't just a technical problem, it is also an employee problem. The top security objective is to prevent employees from falling prey to cyber danger. It is essential to set the tone by providing on-going training on appropriate subjects.
MAKE IT A FUN DAY
Learn how employee engagement can be fun
Learn ways to include fun in the workplace
Even if you think there is no better place to be than at work, sooner or later you will tire of the routine.
Mix it up with special day activities such as Sundae Cart Day, Cookie Platter Day, Potluck Lunch Day, Food Delivery Day, and many more social activities guaranteed to spark enthusiasm.
MAXIMIZING OPTIMISM
See what optimism looks like
Learn the benefits of positive emotions
In every situation, you have the power to see the good. With daily use, your positive emotions will broaden and strengthen. Optimism, which can be learned, increases your coping abilities, prevents depression, boosts energy, and builds resilience. It is as difficult and as simple as deflecting the negative.
MINIMIZING NEGATIVITY
Learn it is normal to perceive trouble
Learn it is beneficial to feel empowered
Being negative is a survival instinct. It's in our best interest to perceive trouble and danger. But negativity limits our thinking and can undermine our self-esteem, our relationships, our career, and our health. Which is all the more reason to avoid the addiction to unhappiness.
NATURE OF OFFICE POLITICS
Learn how strained relationships affect work
Learn how to avoid negative office politics
60-80% of all trouble in the workplace are from strained relationships. Over time, these seething conflicts may divide employees into cliques and erode the once productive workforce and team spirit. Remember, in every moment, you have the power of choice.
NUMBER ONE FOCUS
Learn how you impact customer service
Learn the diverse components of customers
Just like you, the customers have a mix of emotions, wants, and desires. And just like you, they enjoy acknowledgement, attention, and good service. And without you, there will be one less person to offer outstanding service, and the company may lose one more customer. What is your number one focus?
OPINIONS, BELIEFS, AND FACTS
Learn that truth is fact, without feeling
Learn to be aware of what you are thinking
A belief is something you regard to be true but may not always be so. Thoughts you hold true influence the things you do; therefore, it is all the more important to be aware of what you are thinking. Do you observe your thoughts? Do you question why do the things you do?
ORGANIZING YOUR DESKTOP
Learn that clutter is not due to lack of space
Learn that your desk is your command center
Did you know about 80% of clutter in the office is the result of being disorganized, not lack of space. 53% live in an "organized chaos" whereby their desk is a mess but the employee is sure where everything is. What happens when they're sick, on vacation, or transferred to another department?
QUALITIES OF GREAT LEADERSHIP
Learn if leadership skills can be learned
Learn how to be a great leader
Great leadership steers the company talent to attain mutual success. Indeed, the skills of great leadership can certainly be learned, mirrored, developed, and mastered. Celebrate the many qualities you have and work toward acquiring the rest.
RATIONALE OF COMPLAINING
Learn why people complain
Learn why it is better to vent
Complaining. It's annoying to the listener and leaves the one complaining with a feeling of helplessness. Employees who complain are often in pain. Endless complaining does not serve a positive purpose, it is addictive, and doesn't improve anything.
REDUCE THE HABIT OF COMPLAINING
Learn that complaining seldom solves a problem
Learn techniques to reduce complaining
Often people complain to either get attention or can't seem to solve a problem. To resolve an issue, you must first understand your complaining habit. Bringing closure to a complaint is often as simple as letting go of what's out of your control. Here are fourteen techniques that will help.
SAFETY AWARENESS
Learn the importance of being aware
Learn to commit to good safety practices
Every eight seconds a work injury occurs. Start your day thinking safety first. Be aware of proper posture and rules of ergonomics. Ask for help if a load is too heavy or awkward. Obey safety signs, stickers, and tags. Do not block a walkway, doorway, or an emergency exit.
SELF-ACTUALIZATION AT WORK
Learn the traits of self-actualizaiton
Learn to be patient while achieving goals
Self-actualization is the full realization of one's creative, intellectual, or social potential. Human motivation is based on seeking fulfillment through personal growth. Employees want to evolve, be challenged with more responsibilities, and reach their potential.
SET THE TONE FOR A PRODUCTIVE DAY
Learn to be careful what you say to yourself
Learn to speak well of yourself
The first couple of minutes of your work day can greatly impact your attitude and productivity throughout your shift. It is beneficial to create a morning ritual that sets the tone for positive thoughts, words, and actions. Self-talk will either empower you or inhibit you. Choose wisely.
STARTING THE WORK DAY
Learn the importance of positive self-talk
Learn how to get organized at the start of your shift
On your way to work, tell yourself that you're confident, adaptive, respectful, innovative, patient, detail-oriented, motivated, and have a thick skin. Start your shift on time and say several positive statements or mantras. Follow the recommended list of priorities and have a productive day.
STRATEGY TO ATTAIN EFFICIENCY
Learn the costs of inefficiencies
Learn to celebrate accomplishments
Inefficiencies can cost organizations as much as 20-30% of their annual revenue. Observe the list of strategies that can increase efficiency. Remember, you can squeeze pennies out of a dollar but you cannot squeeze seconds from a day. Use your time wisely.
SUCCESSFUL HABITS OF MOTIVATED PEOPLE
Follow the habits that lead to success
Learn to incorporate successful habits
Success is certainly not by accident and is not always defined with a dollar amount. Seeing your success can be reflected in your daily habits. Take a look at our list of seventeen good habits. Incorporate them into your daily work routine to make yourself and the company successful.
TAKING CARE OF YOURSELF EVERY DAY
Learn how to take care of yourself at work
Select innovative techniques to work on
Are you filled with anxiety and stress? Or are you calm and centered? Anxiety tends to beget more anxiety. You have more power than you think to choose your mood. Keep in mind that peace of mind is achieved by quieting the mind. See which techniques for you.
TRAITS OF A VALUABLE EMPLOYEE
Learn traits that managers respect most
Learn how to be a valuable employee
Job security and opportunities for advancement generally rely on the traits of a valuable employee. Here are ten valuable traits to aspire to. From being conscientious and taking steps to improve themselves to never procrastinating and taking deadlines seriously.
WHAT EMPLOYEES SHOULD KNOW BUT OFTEN DON'T
Learn the importance of a company manual
Ensure you are informed of company policies and procedures
It is imperative all organizations provide their staff with an Employee Manual. It is essential that every employee know company information, procedures, and policies. You never know when a customer, client, vendor, or even friend will ask a question about your organization.
WHAT SUCCESSFUL EMPLOYEES DO EVERY DAY
Learn traits of successful employees
Learn the importance of your mindset
Opportunities come from your skillset, pursuit, and a certain degree of luck. Being successful largely comes from your approach to life, your work ethic, and your attitude. So what are things successful employees do every day?