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BENEFITS OF GUILT

Learn how guilt sends an emotional warning

Learn the process of releasing guilt

The ability to feel guilty can be quite beneficial to yourself and the company. Though the feeling is unpleasant, it asks how our words and actions impact business and relationships. Unaddressed guilt

can create dis-ease within ourselves causing anger and resentment.

COMMUNICATING CLEARLY

Learn the power of communicating clearly

Learn how to handle opposing point-of-views

We all want to be heard but we should also want to understand. It is useful to clarify and verify ideas before communicating them to another. When conversing, be aware of your tone, your content, and your presentation. How you say things is as important of what you say.

CONFLICT AWARENESS

Learn how negative talk is toxic

Learn how to make the workplace pleasant

Poor communication at work could be exhausting and affect your emotional well-being. Negative talk is toxic and can destroy morale. But conflict, in and of itself, is not the problem. It is the tools we use to address the conflict and bring people together instead of tearing them apart.

CONFLICT RESOLUTION

Learn techniques to resolve conflicts

Learn the importance of respect

There is a conflict. What do you do? The action you take will either escalate or deescalate the situation. Learn the 10 steps to resolving a conflict with a win-win outcome. And sometimes an agreement cannot be reached and you have to let go and respectfully agree to disagree.

CONSUMER BEHAVIORS

Learn what displeases customers

Learn the potential for increasing profits

With an estimated six trillion available for purchasing worldwide, companies should pay attention to consumer behaviors. The probability of selling to a new prospect is 5-20%. Price is the not main incentive for consumers, it is the quality of service.

CUSTOMER SERVICE

Learn the basics of good service

Learn the importance of follow-up

The customer service team is the face of your company. To retain quality service, they convey up-to-date knowledge in a friendly and sincere manner. It is essential to cultivate a culture of cooperation and collaboration whereby current information is aggregated in a centralized system.

DEALING WITH COMPLAINING

Learn how to understand the person complaining

Learn how to support yourself

The footsteps of a chronic complainer coming toward you could cause stress. It is important to learn ways to handle an uncomfortable situation. Support yourself by knowing who you not responsible for fixing someone else and do not let their negative reality become your reality.

EMPLOYEE ENGAGEMENT

Experience a fun social exercise

Learn the importance of communication skills

Developing good communication skills and having people comfortable in your presence is the key to getting alone with others. Employees greatly benefit from being respected, important, and relevant. And it takes interaction to build trust. Have fun getting to know your team.

EMPOWER YOURSELF

Show your manager how you are able and intelligent

Show your manager how you can make the right decisions

Empowerment tells the employee they are able, intelligent, and trusted to make the right decisions about tasks, priorities, and deadlines. Greater autonomy improves confidence, morale and quality, stimulates ideas, and brings more innovation to the workplace.

GOSSIP AND THE GRAPEVINE

Learn positive gossip from negative gossip

Learn civil ways of communicating

Gossip can be positive. Unfortunately, gossip is often negative and perpetuates unnecessary drama, strains relationships, and undermines the organization. Negative gossip especially flourishes in toxic work environments and can encourage excellent workers to look for a better job.

HOW TO WAKE UP YOUR BODY

Learn techniques to wake up your body

Learn how to think positive thoughts

Did you know only 1 in 10 people is a true morning person? And it does not help if you are chronically tired due to a poor diet, staying up too late, too much or too little exercise, alcohol abuse, or sleeping habits. Waking up each day can be a challenge. Here are wonderful suggestions.

HOW TO WAKE UP YOUR BRAIN

Learn how to perk up at work

Customize techniques that work for you

Do you have a hard time waking up your brain? Between home and work, you have a busy life. First, consider your daily habits, diet, exercise, and thoughts. Second, implement the suggested techniques either at home or at work to stimulate your brain.

IMPROVEMENTS THROUGH CHANGE

Learn how you feel about change

Learn the benefits of change

When managers mention the word "change" what comes to mind? Dread? Fear? Perhaps, you should consider thinking of the benefits of change in the workplace. We can think of eight just off the top of our head. Once you hear them, we think you may have a new feeling about change.

IMPROVING SELF-ESTEEM

Learn how building self-esteem is internal

Learn how self-esteem fulfills itself

Low self-esteem is a self-fulfilling prophecy - but so is confidence. Thinking well of yourself brings internal comfort and happiness and improves company relationships. Building self-esteem is an internal process and takes commitment and effort. The good news is that you're in control.

IT SECURITY

Learn how IT security involves all employees

Learn 10 essential prevention measures

Security isn't just a technical problem, it is also an employee problem. The top security objective is to prevent employees from falling prey to cyber danger. It is essential to set the tone by providing on-going training on appropriate subjects. 

MAKE IT A FUN DAY

Learn how employee engagement can be fun

Learn ways to include fun in the workplace

Even if you think there is no better place to be than at work, sooner or later you will tire of the routine. 

Mix it up with special day activities such as Sundae Cart Day, Cookie Platter Day, Potluck Lunch Day, Food Delivery Day, and many more social activities guaranteed to spark enthusiasm.

MAXIMIZING OPTIMISM

See what optimism looks like

Learn the benefits of positive emotions

In every situation, you have the power to see the good. With daily use, your positive emotions will broaden and strengthen. Optimism, which can be learned, increases your coping abilities, prevents depression, boosts energy, and builds resilience. It is as difficult and as simple as deflecting the negative.

MINIMIZING NEGATIVITY

Learn it is normal to perceive trouble

Learn it is beneficial to feel empowered

Being negative is a survival instinct. It's in our best interest to perceive trouble and danger. But negativity limits our thinking and can undermine our self-esteem, our relationships, our career, and our health. Which is all the more reason to avoid the addiction to unhappiness.

NATURE OF OFFICE POLITICS

Learn how strained relationships affect work

Learn how to avoid negative office politics

60-80% of all trouble in the workplace are from strained relationships. Over time, these seething conflicts may divide employees into cliques and erode the once productive workforce and team spirit. Remember, in every moment, you have the power of choice.

NUMBER ONE FOCUS

Learn how you impact customer service

Learn the diverse components of customers

Just like you, the customers have a mix of emotions, wants, and desires. And just like you, they enjoy acknowledgement, attention, and good service. And without you, there will be one less person to offer outstanding service, and the company may lose one more customer. What is your number one focus?

OPINIONS, BELIEFS, AND FACTS

Learn that truth is fact, without feeling

Learn to be aware of what you are thinking

A belief is something you regard to be true but may not always be so. Thoughts you hold true influence the things you do; therefore, it is all the more important to be aware of what you are thinking. Do you observe your thoughts? Do you question why do the things you do?

ORGANIZING YOUR DESKTOP

Learn that clutter is not due to lack of space

Learn that your desk is your command center

Did you know about 80% of clutter in the office is the result of being disorganized, not lack of space. 53% live in an "organized chaos" whereby their desk is a mess but the employee is sure where everything is. What happens when they're sick, on vacation, or transferred to another department?

QUALITIES OF GREAT LEADERSHIP

Learn if leadership skills can be learned

Learn how to be a great leader

Great leadership steers the company talent to attain mutual success. Indeed, the skills of great leadership can certainly be learned, mirrored, developed, and mastered. Celebrate the many qualities you have and work toward acquiring the rest.

RATIONALE OF COMPLAINING

Learn why people complain

Learn why it is better to vent

Complaining. It's annoying to the listener and leaves the one complaining with a feeling of helplessness. Employees who complain are often in pain. Endless complaining does not serve a positive purpose, it is addictive, and doesn't improve anything.

REDUCE THE HABIT OF COMPLAINING

Learn that complaining seldom solves a problem

Learn techniques to reduce complaining

Often people complain to either get attention or can't seem to solve a problem. To resolve an issue, you must first understand your complaining habit. Bringing closure to a complaint is often as simple as letting go of what's out of your control. Here are fourteen techniques that will help.

SAFETY AWARENESS

Learn the importance of being aware

Learn to commit to good safety practices

Every eight seconds a work injury occurs. Start your day thinking safety first. Be aware of proper posture and rules of ergonomics. Ask for help if a load is too heavy or awkward. Obey safety signs, stickers, and tags. Do not block a walkway, doorway, or an emergency exit.

SELF-ACTUALIZATION AT WORK

Learn the traits of self-actualizaiton

Learn to be patient while achieving goals

Self-actualization is the full realization of one's creative, intellectual, or social potential. Human motivation is based on seeking fulfillment through personal growth. Employees want to evolve, be challenged with more responsibilities, and reach their potential.

SET THE TONE FOR A PRODUCTIVE DAY

Learn to be careful what you say to yourself

Learn to speak well of yourself

The first couple of minutes of your work day can greatly impact your attitude and productivity throughout your shift. It is beneficial to create a morning ritual that sets the tone for positive thoughts, words, and actions. Self-talk will either empower you or inhibit you. Choose wisely.

STARTING THE WORK DAY

Learn the importance of positive self-talk

Learn how to get organized at the start of your shift

On your way to work, tell yourself that you're confident, adaptive, respectful, innovative, patient, detail-oriented, motivated, and have a thick skin. Start your shift on time and say several positive statements or mantras. Follow the recommended list of priorities and have a productive day.

STRATEGY TO ATTAIN EFFICIENCY

Learn the costs of inefficiencies

Learn to celebrate accomplishments

Inefficiencies can cost organizations as much as 20-30% of their annual revenue. Observe the list of strategies that can increase efficiency. Remember, you can squeeze pennies out of a dollar but you cannot squeeze seconds from a day. Use your time wisely.

SUCCESSFUL HABITS OF MOTIVATED PEOPLE

Follow the habits that lead to success

Learn to incorporate successful habits

Success is certainly not by accident and is not always defined with a dollar amount. Seeing your success can be reflected in your daily habits. Take a look at our list of seventeen good habits. Incorporate them into your daily work routine to make yourself and the company successful.

TAKING CARE OF YOURSELF EVERY DAY

Learn how to take care of yourself at work

Select innovative techniques to work on

Are you filled with anxiety and stress? Or are you calm and centered? Anxiety tends to beget more anxiety. You have more power than you think to choose your mood. Keep in mind that peace of mind is achieved by quieting the mind. See which techniques for you.

TRAITS OF A VALUABLE EMPLOYEE

Learn traits that managers respect most

Learn how to be a valuable employee

Job security and opportunities for advancement generally rely on the traits of a valuable employee. Here are ten valuable traits to aspire to. From being conscientious and taking steps to improve themselves to never procrastinating and taking deadlines seriously.

WHAT EMPLOYEES SHOULD KNOW BUT OFTEN DON'T

Learn the importance of a company manual

Ensure you are informed of company policies and procedures

It is imperative all organizations provide their staff with an Employee Manual. It is essential that every employee know company information, procedures, and policies. You never know when a customer, client, vendor, or even friend will ask a question about your organization.

WHAT SUCCESSFUL EMPLOYEES DO EVERY DAY

Learn traits of successful employees

Learn the importance of your mindset

Opportunities come from your skillset, pursuit, and a certain degree of luck. Being successful largely comes from your approach to life, your work ethic, and your attitude. So what are things successful employees do every day?