Excellence in Customer Service
HERE IS WHAT YOU WILL LEARN
Explore ways to handle difficult people
Learn how to improve emails, voicemails, manners
Understand how your persona reflects the company
Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Good attitude makes all the difference and sets your organization way above its competitors. Also included: phone presentation, emails, faxes, and manners.
From The Employee Awareness Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz.
Available: DVD and Streaming.