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EXCELLENCE IN CUSTOMER SERVICE

7:15 / 13:05

Explore ways to handle difficult people

Learn how to improve the writing of emails

See how one's behavior reflects the company image

Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Also included: phone presentation, emails, faxes, manners.

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