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CUSTOMER SERVICE: SKILLS REQUIRED

5:40

Learn the qualities of a great representative

Learn the importance of high emotional intelligence

Learn the training needed for a representative

It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, motivated, kind, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, please be assured they can be learned and serve you well throughout your career.

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