CUSTOMER SERVICE: SKILLS REQUIRED
Learn the qualities of a great representative
Learn the importance of high emotional intelligence
Learn the training needed for a representative
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, motivated, kind, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, please be assured they can be learned and serve you well throughout your career.