Customer Service: Skills Required
HERE IS WHAT YOU WILL LEARN
Learn the qualities of a great customer service agent
Learn the importance of high emotional intelligence
Learn the training needed for a customer service agent
It takes a very special individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career.
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz
Available: DVD and Streaming.