Customer Service: Reasons to Excel
HERE IS WHAT YOU WILL LEARN
Learn the importance of great customer service
Learn the reasons why a company needs to excel
Learn the role of the manager and employee
The term Call Center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. An organization wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web phones, chat rooms, and social media. Great customer service can turn a first-time buyer into a lifetime customer.
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz
Available: DVD and Streaming.