Customer Service: How to Excel
HERE IS WHAT YOU WILL LEARN
Learn how the internet makes complaining easy
Learn ways to excel using great customer service
Learn how to deliver top quality customer service
The internet makes complaining easy - but comments and statistics are the road map to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases. Please do not lose them due to poor customer service, poor telemarketing techniques, poor order processing, or poor technical support. Every single person in your company should be caring for the customer in ways that exceed their expectations. So how does an organization excel?
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz
Available: DVD and Streaming.