CUSTOMER SERVICE: DIFFICULT CUSTOMERS
Learn how complaints are a great source of learning
Learn the behaviors that frustrate a customer
Learn techniques to handle a difficult customer
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with whom they can vent, someone who will provide a quick solution.