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CUSTOMER SERVICE: DIFFICULT CUSTOMERS

5:25

Learn how complaints are a great source of learning

Learn the behaviors that frustrate a customer

Learn techniques to handle a difficult customer

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with whom they can vent, someone who will provide a quick solution.

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