Customer Service: Difficult Customers

HERE IS WHAT YOU WILL LEARN
Learn how complaints are the greatest source of learning
Learn the actions and behaviors that affect customers
Learn techniques to handle a perceived difficult customer
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of way. They need someone with whom they can vent - someone who will provide a quick and satisfactory resolution. Organizations that understand how to handle difficult customers can reap huge rewards.
 
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.

4:00

Includes Trainer Guide, Script Synopsis, Quiz

Available: DVD and Streaming.

P R E V I E W

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