Customer Service: Difficult Customers
HERE IS WHAT YOU WILL LEARN
Learn how complaints are the greatest source of learning
Learn the actions and behaviors that affect customers
Learn techniques to handle a perceived difficult customer
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of way. They need someone with whom they can vent - someone who will provide a quick and satisfactory resolution. Organizations that understand how to handle difficult customers can reap huge rewards.
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz
Available: DVD and Streaming.