Customer Service: Communication
HERE IS WHAT YOU WILL LEARN
Learn how to prepare your mindset before taking a call
Learn how to employ good phone techniques
Learn the key to great customer service
Every person that walks into your store or contacts you by phone or online is entitled to your respect, your assistance, and your attention - yet and outstanding 89% of shoppers have stopped buying from online stores after they experienced poor customer service. This is a lost opportunity because great customer service translates into more sales and repeat customers. Communication is the key!
From the Business Essentials Series.
Ideal for high school students and seasoned professionals alike.
Includes Trainer Guide, Script Synopsis, Quiz
Available: DVD and Streaming.