Business Essentials
33 powerful short HR training films
Includes Trainer Guide, Quiz, Script
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Adapting to Change​
Learn how to confront resistance and fear of change
Learn the benefits of change in the workplace
Learn how change helps a company to thrive
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Common Sense and the Workplace
Learn common sense ways to resolve conflicts
Learn what never to do in a professional environment
Learn the benefits of office etiquette and courtesy
Learn the physical, emotional, and behavioral effects
Learn the cognitive and interpersonal effects
Learn ways to prevent compassion fatigue
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Compassion Fatigue
Learn how to prepare your mindset before working
Learn how to employ good phone techniques
Learn the key to great customer service
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Customer Service: Communication
Learn how complaints are a great source of learning
Learn the actions and behaviors that affect customers
Learn techniques to handle difficult customers
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Customer Service: Difficult Customers
Learn how the internet makes complaining easy
Learn ways a company can excel
Learn how to deliver top quality service
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Customer Service: How to Excel
Learn the importance of great customer service
Learn the reasons why a company needs to excel
Learn the role of the manager and employee
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Customer Service: Reasons to Excel
Learn the qualities of a great customer service agent
Learn the importance of high emotional intelligence
Learn the training needed to become an agent
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Customer Service: Skills Required
Learn why companies expect professional emails
Learn clear communication creates effective emails
Learn that firs-email resolution is preferred
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Email Effectiveness
Emotional Intelligence Equals Success
Learn the five components of emotional intelligence
Learn the importance of interpreting emotions
Learn how emotional intelligence equals success
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The Empathy Muscle
Learn the importance of treating others with respect
Learn how empathy improves relationships
Learn how to be curious about the views of others
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Learn what comprises harassment at work
Learn what to do when harassed at work
Learn how to eliminate harassment at work
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Harassment Prevention
Learn the components of a great cover letter
Learn the components of a great resume
Learn the importance of editing documents
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Interviewing: Cover Letter and Resume
Learn the importance of treating others with respect
Learn how empathy improves relationships
Learn how to be curious about the views of others
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Interviewing Tips
Learn what creates jealousy in the workplace
Learn how jealousy affects the workplace
Learn steps to eliminate jealousy in the workplace
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Jealousy at Work
Learn the basic rules of the tracks
Learn the importance of meeting interesting people
Learn how to contribute to peace
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Life is like a Journey on a Train
Explore ways to expand your acceptance of others
Widen your perspective of life challenges
Learn about the perils of prejudice
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Mastery of Self-Awareness
Learn how to create an effective agenda
Learn how to create efficient minutes
Learn how being organized improves meetings
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Meetings: Agenda and Minutes
Learn the leader will create a brief agenda
Learn the leader will encourage group participation
Learn how the leader converts decisions into plans
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Meetings: Concise and Profitable
Learn why meetings are often counterproductive
Learn if you should have a meeting and when
Learn the components of a successful meeting
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Meetings: The Why and When
Learn the substantial training of those in the service
Learn the resources available to veterans
Learn the importance of mentoring a veteran
Includes Trainer Guide, Quiz, Script
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Mentoring Veterans
Learn why we fear making mistakes
Learn the benefits of making a mistake
Learn techniques to handle mistakes
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Mistakes are Valuable Teachers
Learn if a great worker is born or made
Learn the qualities of a great manager
Learn the qualities of a great employee
Includes Trainer Guide, Quiz, Script
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Qualities of a Great Employee
Learn that most accidents are preventable
Learn the rules for lifting and climbing
Learn the rules to prevent slips and falls
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Safety Awareness in the Office
Learn safety precautions for an industrial setting
Learn safety tips when using tools and machinery
Learn tips when working with hazardous materials
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Safety Awareness in the Warehouse
Learn the qualities of people who are easily offended
Learn the ingredients to stop being offended
Learn howto handle difficult situations
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Stop Being Easily Offended
Learn how to challenge a 'business as usual' mindset
Learn the qualities of a strategic thinker
Learn how to create a strategy plan
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The Strategic Thinker
Learn how lying adversely affects the workplace
Learn how liars distort information
Learn how to spot an employee being dishonest
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The Truth about Deception in Business
Learn how lying adversely affects the workplace
Learn how liars distort information
Learn how to spot an employee being dishonest
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The Truth about Deception and You
Learn why apathy exists in the workplace
Learn how to deal with apathy in the workplace
Learn how employees can overcome apathy
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Turning Apathy into Proactiviy
Learn the importance of taking a brief mental break
Learn ways to relax during a brief mental break
Learn why it is essential to ritualize relaxation
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The Two-Minute Mental Break
Learn the reasons employees seek revenge
Learn the dangers of revenge
Learn how to handle thoughts of revenge
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Vengeful Games at Work
Learn why an employee may act in a negative way
Learn how to recognize common behavior issues
Learn how to create a positive attitude
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